Privacy Policy (FeelRain.com)

Last Updated: 02/27/2026

This Privacy Policy (“Policy”) describes how Rain Eyecare LLC, a Nevada limited liability company (“Rain,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you use FeelRain.com and related online services where this Policy is posted (collectively, the “Service”).

The term “personal information” means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal information does not include deidentified or aggregated information.

This Policy is written in English. To the extent a translated version conflicts with the English version, the English version controls. 

1) Important note about health information (PHI) and clinical care

Rain operates an online platform that helps connect you with independent licensed healthcare providers in the TelegraMD healthcare provider network (“Providers”) and coordinates fulfillment through pharmacy partners such as The Pharmacy Hub.

Protected Health Information (“PHI”) is handled by Providers and pharmacies under their applicable privacy practices (often described in a separate Notice of Privacy Practices). When Rain handles PHI on behalf of Providers/pharmacies (for example, as a service provider/business associate), that PHI is handled under those healthcare privacy requirements rather than this Policy, to the extent applicable. 

If you have questions about how your medical information is used for treatment, ask your Provider and/or the dispensing pharmacy.

2) Who we are / How to contact us

Rain Eyecare LLC

6605 Grand Montecito Pkwy, Suite #100-540

Las Vegas, NV 89149

Email: Support@feelrain.com

Phone: (800) 217-6491

3) Information we collect

A) Information you provide to us

We collect personal information you provide when you:

• create or update an account;
  
  
• complete checkout or enroll in a subscription;
  
  
• complete questionnaires/intake forms (including eye-health and symptom information);
  
  
• request customer support or communicate with us;
  
  
• post reviews/comments (if enabled);
  
  
• respond to surveys, promotions, or marketing; or
  
  
• otherwise use the Service.
  
  

Examples include contact information (name, email, phone, address), account credentials, payment details (usually via tokenized payment data through a payment processor), and information relevant to your request for services (which may include health-related information).

B) Information we collect automatically

When you use the Service, we may collect information automatically through cookies and similar technologies, such as:

• device identifiers and general device information;
  
  
• browser type, operating system, and IP address;
  
  
• approximate location derived from IP address;
  
  
• pages viewed, time spent, clicks, and referring URLs;
  
  
• interaction data for analytics and fraud prevention.
  
  

C) Information we obtain from third parties

We may receive information from third parties that help us operate and market the Service (for example: analytics providers, advertising partners, payment processors, customer support tools, and fraud-prevention vendors), and from social platforms if you choose to connect them. These third parties process your information under their own policies; when received by us, we process it as described in this Policy. 

D) Aggregate / deidentified information

We may create or use deidentified and/or aggregated information for product improvement, analytics, and other purposes permitted by law. 

4) Categories of personal information and why we use it

Depending on how you use the Service, we may collect and use these categories of personal information: 

• Identifiers & contact info: name, email, phone number, shipping/billing address.
  
  Purpose: account creation, communications, order/shipping support, customer service.
  
  
• Account/authentication info: username and password (stored in hashed form).
  
  Purpose: account access and security.
  
  
• Payment/financial info: tokenized payment details via payment processor.
  
  Purpose: payment processing, billing, fraud prevention.
  
  
• Characteristics & eligibility info: date of birth, ID verification (where required), and other information you provide.
  
  Purpose: user verification, compliance, safety, and eligibility.
  
  
• Health-related information you submit: symptoms, history, photos or other information relevant to eye health/dry eye evaluation.
  
  Purpose: to facilitate care coordination with Providers and pharmacies and to support the services you request (note: this may be PHI depending on context).
  
  
• User content: reviews, comments, survey responses.
  
  Purpose: improve the Service, community feedback, marketing (where permitted).
  
  
• Preferences and inferred interests: product preferences and marketing preferences.
  
  Purpose: personalization and marketing (where permitted).
  
  
• Online activity and device data: browsing behavior on our Site, logs, IP address, device info.
  
  Purpose: Site operations, analytics, debugging, security, fraud prevention, and advertising (where permitted).
  
  

We process personal information to: operate our business, provide and personalize the Service, communicate with you, verify users, process payments, ship products, maintain and improve the Site, protect security and integrity, detect/prevent fraud, enforce our rights, comply with legal obligations, and for other compatible purposes described at collection. 

5) How we disclose personal information

We do not trade, rent, or sell your personal information to third parties for their own purposes. We may disclose personal information for these limited purposes: 

A) Healthcare providers and care partners

We may share information with Providers in the TelegraMD network and other healthcare entities (e.g., pharmacies, labs) as needed to provide the services you request, including prescribing and dispensing. Healthcare entities may use and disclose information under their own privacy notices (including Notices of Privacy Practices). 

B) Vendors and service providers

We may disclose information to vendors that perform services for us, such as: hosting, customer support, email/SMS delivery, analytics, payment processing, identity verification, fraud prevention, shipping/fulfillment, and marketing support. These vendors are permitted to use personal information only to provide services to us (subject to contractual protections where applicable). 

C) With your consent

We may disclose information to third parties when you direct us or provide consent to do so. 

D) Legal, safety, and compliance

We may disclose information when we believe in good faith it is reasonably necessary to:

• comply with law, regulation, legal process, or governmental request;
  
  
• enforce our agreements and policies;
  
  
• detect, prevent, or address fraud or security issues; or
  
  
• protect the rights, property, safety, or security of Rain, users, or the public.
  
  

E) Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale/transfer of assets, personal information may be disclosed as part of that transaction, subject to applicable law. 

6) Your choices and access

Account information

You may be able to access and update certain account information by logging into your account (if available). You may also contact us to request assistance with updating your information.

Marketing communications

You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of marketing texts by replying “STOP” (or as instructed). Service/transactional messages (e.g., order updates) may still be sent.

Cookie preferences

We use cookies and similar technologies for Site functionality, analytics, and (where permitted) advertising. You can control cookies via:

• our cookie banner/preferences tool (if available), and/or
  
  
• your browser settings (which may affect Site functionality).
  
  

7) Cookies and similar technologies

Cookies are small files stored on your device that help websites function and remember information. We may use session cookies (deleted when you close your browser) and persistent cookies (remain until deleted). We and third parties may use cookies and similar technologies (e.g., pixels, SDKs) for:

• essential Site operations;
  
  
• performance/analytics and debugging; and
  
  
• interest-based advertising (where permitted).
  
  

Third parties (analytics/advertising/social platforms) may collect information about your activity over time and across services. We do not control those technologies; consult their privacy policies for details. 

8) Interest-based advertising and “Do Not Track”

We may use information about how you browse and interact with the Site to show you relevant ads on our Site or elsewhere, where permitted. You can learn more and opt out of certain interest-based advertising via industry tools such as the Network Advertising Initiative and the Digital Advertising Alliance. 

Currently, our Site may not respond to “Do Not Track” signals. 

9) Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials. 

10) Children’s privacy

The Service is not intended for children under 18. If we learn we collected personal information from someone under 18, we will delete it. Contact us if you believe a child has provided us personal information. 

11) Linked sites and user content

Our Site may link to third-party websites (including social media). We are not responsible for third-party privacy practices. If you post content in public areas (e.g., reviews), others may read and use it. 

12) U.S.-only service and cross-border processing

The Service is intended for U.S. users. If you access the Service from outside the U.S., you understand your information may be processed and stored in the United States (and subject to U.S. law). 

13) Changes to this Policy

We may update this Policy from time to time. We will post updates on the Site and change the “Last Updated” date above. Your continued use after updates means you acknowledge the updated Policy. 

14) How to contact us

If you have questions, concerns, complaints, or requests regarding this Policy, contact:

Support@feelrain.com

(800) 217-6491

Rain Eyecare LLC

6605 Grand Montecito Pkwy, Suite #100-540

Las Vegas, NV 89149