Telehealth Informed Consent (FeelRain.com)

Effective Date: 02/27/2026

Telehealth involves the use of secure electronic communications, information technology, or other means to enable a healthcare provider and a patient in different locations to communicate and share individual health information for the purpose of rendering clinical care. This Telehealth Informed Consent informs you (the “patient,” “you,” or “your”) about the methods, risks, and limitations of using telehealth services through FeelRain.com.

1) Who we are

FeelRain.com is operated by Rain Eyecare LLC, a Nevada limited liability company (“Rain,” “we,” “us,” or “our”).

Company Contact

Rain Eyecare LLC

6605 Grand Montecito Pkwy, Suite #100-540

Las Vegas, NV 89149

Email: Support@feelrain.com

Phone: (800) 217-6491

2) Services provided through telehealth

Telehealth services may be provided by independent, licensed healthcare providers participating in the TelegraMD healthcare provider network (“Providers” or “your Provider”). Services may include (as clinically appropriate): patient consultation, review of medical history and symptoms, diagnosis, education, treatment recommendations, prescribing (if appropriate), and/or referral to in-person care (collectively, the “Services”). 

Important: Rain does not practice medicine. Clinical decisions are made by Providers based on professional judgment and applicable law.

3) Electronic communications and transmissions

The types of electronic communications that may occur through telehealth include, but are not limited to: 

• Appointment scheduling;
  
  
• Completion, exchange, and review of medical intake forms and other clinically relevant information (for example: health records; images; output data from medical devices; sound and video files; diagnostic and/or lab test results) via:
  
  
  • asynchronous communications (“store-and-forward”);
    
    
  • two-way interactive audio (sometimes combined with store-and-forward); and/or
    
    
  • two-way interactive audio and video;
    
    
• Treatment recommendations by your Provider based upon review and exchange of clinical information;
  
  
• Delivery of a consultation summary or report with diagnosis and/or treatment recommendations, as clinically relevant;
  
  
• Prescription/refill reminders (if applicable);
  
  
• Fees assessed for Services and how payments will be rendered; and/or
  
  
• Other transmissions, including sending patient-identifiable information to third parties as needed for treatment, care coordination, and/or dispensing.
  
  

4) Expected benefits of telehealth

Telehealth can improve access and convenience by allowing you to receive vision and eye-health related care (including dry eye evaluation and treatment recommendations) without an in-office appointment, including follow-up care related to your treatment. 

5) Limitations of telehealth

The primary difference between telehealth and in-person care is the lack of direct physical examination. Some conditions may not be appropriate for telehealth, and your Provider will determine whether telehealth is suitable. 

NO EMERGENCIES: Providers do not address medical emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room. 

For urgent or severe eye symptoms (for example, sudden vision loss, severe eye pain, eye injury/trauma, chemical exposure, sudden onset flashes/floaters, or severe swelling), seek immediate in-person care.

Telehealth Services are an addition to, and not a replacement for, your local primary care provider and/or eye care provider (optometrist/ophthalmologist). You are encouraged to maintain an ongoing relationship with a local provider for routine and urgent needs. 

6) Pharmacy fulfillment (prescriptions)

If your Provider determines a prescription is appropriate, the prescription may be transmitted electronically to a pharmacy for dispensing. Rain’s dispensing partner is The Pharmacy Hub, which dispenses and ships prescriptions in accordance with applicable law and pharmacy standards.

You may have the right to choose your pharmacy where required by law; if you prefer a different pharmacy, you should tell your Provider. 

7) Security and privacy

The electronic communication systems used for telehealth incorporate administrative, technical, and physical safeguards designed to protect the privacy and integrity of your health information and to comply with applicable privacy and security requirements, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). 

8) Possible risks

Possible risks of telehealth include (but are not limited to): 

• Delays in evaluation and/or treatment due to technology failures, connectivity issues, equipment problems, or Provider availability;
  
  
• The possibility that transmitted information may be insufficient quality (e.g., unclear images), requiring re-submission, rescheduling, or referral to in-person care;
  
  
• Incomplete medical history or inaccurate information provided by you may result in clinical judgment errors, adverse drug interactions, allergic reactions, or other negative outcomes;
  
  
• In very rare cases, security protocols could fail, resulting in a privacy breach.
  
  

If you are unable to communicate due to a technology issue, contact us:

Support@feelrain.com | (800) 217-6491.

9) Patient acknowledgments

By agreeing to telehealth, you acknowledge and understand the following: 

1. You will have an opportunity to connect with a Provider and may be able to review the Provider’s credentials, or you may be assigned the next available Provider.
2. You may be asked to provide identification and confirm your physical location before or during the telehealth visit.
3. If you are experiencing a medical emergency, you will be directed to call 911 (and Providers cannot connect you directly to local emergency services).
4. You may choose in-person care as an alternative to telehealth.
5. You have the right to withhold or withdraw consent to telehealth at any time without affecting your right to future care or treatment.
6. Medical reports resulting from telehealth are part of your medical record and are protected by applicable privacy laws.
7. Telehealth may involve electronic communication of your health information to other practitioners and service providers who may be located out of state. You consent to the use and disclosure of your health information for treatment, care coordination, payment, and healthcare operations, as permitted by law.
8. Your identifiable information will not be shared for research or education without your consent unless authorized by law.
9. There is a risk of technical failures beyond the control of Rain and/or your Provider.
10. Some tests (e.g., labs) may be performed by third-party facilities if ordered by your Provider; results can be inaccurate or inconclusive and may affect diagnosis/treatment.
11. Other individuals may be present to support the telehealth technology; you will be informed of their role when applicable.
12. Your Provider will explain the diagnosis (if any), the basis for it, and risks/benefits of treatment options.
13. Your Provider will determine whether telehealth can meet the applicable standard of care for your situation.
14. You have the right to request a copy of your medical records by contacting Support@feelrain.com (or the method provided in your account area, if available). Reasonable costs may apply where permitted by law.
15. You agree to provide complete, accurate, and current medical information, including medications and allergy history. Failure to do so may result in inability to provide care and/or termination of the patient-provider relationship.
16. There is no guarantee you will receive a prescription. Prescribing decisions are solely the professional judgment of your Provider.
17. Your Provider may deny care if the Services are not medically or ethically appropriate, or if misuse is suspected.
18. Telehealth communications may be provided in English. If language barriers prevent appropriate care, your Provider may refer you to other care options.

10) State-specific notices

Certain states require additional telehealth disclosures or consent language (for example, complaint processes or specific notices). If required for your location, those disclosures will be presented to you in connection with your visit and are incorporated by reference into this consent. 

11) Patient informed consent

By clicking “I Agree,” signing electronically, or otherwise indicating acceptance, you acknowledge that you have read, understand, and agree to this Telehealth Informed Consent, and you consent to receive telehealth Services.